Frequently Asked Questions
About Our Stores
Our business hours are 11:30 AM to 7:30 PM, Monday, Tuesday, and Thursday through Sunday. We are closed on Wednesdays. Please note that business hours may change during the New Year holiday season. Any updates will be announced on our website.
Yokohama Main Store: 3 minutes on foot from Shirahata Station (West Exit) on the Tokyu Toyoko Line.
Nakano Broadway Store: 5 minutes on foot from Nakano Station (North Exit) on the JR Line.
Ginza Nine Store: 3 minutes on foot from JR Shimbashi Station (Ginza Exit), or 1 minute on foot from Tokyo Metro Shimbashi Station (Exit 3).
Maps and more details are available on our Store Information Page
Yes. We can transfer items between stores upon request, which usually takes 1-2 business days. Transfers are available for all three stores (Ginza NIne, Nakano Broadway, and Yokohama Main Store). Please contact us through our inquiry from, by phone, or via our social media channels.
We’re sorry, but we do not accept repairs, overhauls, or battery replacements for watches purchased elsewhere.
Yes. All items listed in our online store are also available for viewing in our physical stores. However, since each of our vintage watches is one-of-a-kind, we recommend contacting us in advance to confirm availability.
Yes, you can. However, please note that the original passport is required to complete the tax-exemption procedure. We are unable to process tax exemptions with a copy or photo of your passport. Be sure to bring your physical passport with you.
About Your Order
Simply add your desired items to the cart and proceed to the checkout page.
Unfortunately, we are unable to accept changes or cancellations once an order has been confirmed.
Please check your spam or junk mail folder, and verify that your registered email address is correct. If you still do not receive it, kindly contact us through our inquiry form.
Yes. If you require a receipt, please reply to your order confirmation email or contact us via direct message on any of our social media channels. Please note that if you purchase through a shopping loan, the receipt will be issued by the loan company.
No, membership registration is not required. You may complete your purchase without registering.
We regret that we do not sell directly to customers residing overseas. However, you may place an order if you provide a shipping address within Japan (for example, a friend’s residence).
No, we do not ship directly to international addresses.
About Payment
We accept credit cards (VISA, Mastercard, JCB, AmericanExpress, Diners Club, Discover), bank transfers (prepayment), and shopping loans. For details on shopping loans, please refer to our [Shopping Loan FAQs].
Yes. Through a shopping loan, you may choose up to 60 installments. For more information, please see our [Shopping Loan FAQs].
Our website uses a secure HTTPS (SSL) connection, and all information is transmitted through encrypted communication. You can shop with confidence.
Bank transfer information will be included in the confirmation email you receive after placing your order.
For bank transfers, customers are responsible for the transfer fee. There are no additional fees for credit card payments.
About Our Products
Yes. Every vintage watch we offer has been carefully authenticated.
Each product page includes a detailed condition description and multiple photographs. If you require further information, please feel free to contact us.
An overhaul means that the watch’s movement has been fully disassembled, cleaned, and restored to ensure optimal performance.
We treat all vintage watches as non-waterproof, as their original water resistance may have diminished over time due to aging and wear. Even models that were once highly water resistant should be considered non-waterproof, unless they have undergone a recent water resistance test.
Yes. All vintage watches purchased from us include a one-year warranty.
Our 12-month warranty covers natural malfunctions within the warranty period. Repairs will be carried out as many times as necessary at no additional cost. Please note: The warranty does not cover damage caused by negligence, cosmetic scratches, or replacement of consumable parts that have reached the end of their lifespan.
Accessories vary by product. Please refer to the description on each product page.
Yes, we offer bracelet adjustments. Any removed links will be included with the watch upon shipment.
We regret that we cannot add additional links beyond what is provided. In some cases, extension links may be available—please contact us before making a purchase.
We do our best to reproduce the actual colors in our photos, but they may appear slightly different depending on your viewing environment (e.g., monitor settings).
Yes, each vintage watch is unique. While we may occasionally reacquire the same model, we do not accept restock requests.
About Shipping & Returns
- For detailed information on shipping, please click here.
- For detailed information on returns & exchanges, please click here.
About Holds & Reservations
Yes. Please feel free to contact us.
You can hold up to 2 watches at a time.
Holds are valid for three business days. (Please note: our regular closing day, Wednesday, is not included in this count.)
About Repairs & After-Sales Service
Yes. Please bring your warranty card to any of our stores.
Repair times vary depending on the work required, but typically take around six weeks. An estimate will be provided in advance.
Costs depend on the watch’s condition and the type of repair. A detailed estimate will be given when we provide a quote.
Unfortunately, our after-sales services are limited to watches purchased from our store.
We do not provide battery replacement services.
About Selling your watch
Yes. FIRE KIDS actively purchases vintage watches, with a focus on mechanical models made between 1900 and 2000.
Valuations are available only if:
- You reside in Japan.
- You have a Japanese bank account.
Please note that payments are made only by bank transfer. We do not provide same-day cash payments.
No, our valuation service is free of charge.
We purchase a wide range of brands, including Rolex, Omega, Seiko, Citizen, IWC, Tudor, Orient, Longines, Jaeger-LeCoultre, Cartier, Universal, Breitling, Vacheron Constantin, Patek Philippe, Audemars Piguet, and many others.
Yes. After applying through our online form, we will send you a purchase kit. Once you complete the required documents and ship your watch, we will proceed with the appraisal and transfer the payment upon completion. Our delivery is available from anywhere in Japan.
A valid ID is required. For in-store sales: Please bring your watch and ID (e.g., driver's license, health insurance card, passport). For mail-in sales: Please include a copy of your ID with your shipment.
ayments are transferred to your designated bank account as follows:
• Purchases finalized by Tuesday: Paid on the Friday of the same week.
• Purchases finalized Wednesday or later: Paid on the Friday of the following week.
No. All payments are made via bank transfer only.
About Member Services & Other Inquiries
Please click the “Forgot your password?” link on the login page to reset it.
After logging in, you may update your details in the “Change Member Information” section.
You can complete the process through the link on our newsletter subscription page.
You can reach us through our inquiry form or by phone.
